IT Support

LAN services

All companies today operate some form of LAN. The size of LAN might vary from five PC's or Macintosh's to several thousand. The hosting services may be PC servers, UNIX, AS400, Mainframe or a mixture of all.

More importantly IITAC have developed robust IP addressing schemes to enable larger organisations to grow their networks in a structured manner. Building on a structured IP address scheme IITAC can develop routing strategies to maximise throughput, reliability and cost reduction within a LAN-WAN-LAN environment.

WAN services

IITAC have consulted on or implemented most types of WAN service. Furthermore we have experience in managing most UK, European and US based WAN service providers.

In areas where Broadband or traditional services are not available IITAC can provide a complete service using satellite systems. The monthly service cost is often comparable with ADSL service costs. Speeds up to 10Mbps are cost-effective.

Voice services

IITAC have extensive knowledge and expertise in all areas of business voice technology and solutions from the single home worker to multi-national corporations.

Many current implementations use VOIP (voice over IP) to deliver better integration with other systems and cost savings, over traditional PBX or ACD systems. VOIP systems maybe cloud based or office based dependant upon the most appropriate solution.

In today’s business environment control and management of costs is essential. IITAC have extensive knowledge of call logging solutions to monitor costs, least-cost routing, call handling and traffic analysis.

Many companies today have little time or expertise to analyse their complicated and sometimes confusing invoices, IITAC has extensive knowledge of the all the major Telco’s billing systems. Typically 10%-25% savings can be made by organisations.

Wireless Services

Wireless solutions deliver data rates of up to 1Gb. Range can be a few metres to ten miles. IITAC wireless solutions use proven and reliable state of the art technology.

Building to Building, point to point and multi-point connectivity can be achieved with directional or Omni-directional antennas. Laptop users can move anywhere on site and stay connected.

Many companies have concerns that wireless is less secure than other communications techniques.

IITAC implement advanced security features as standard that comply with open industry requirements. IITAC have also implemented VOIP over wireless, eliminating all the problems of carrying time sensitive traffic over higher latency links.

Cloud

IITAC are able to provide your organisation with expert knowledge and cloud-based IT solutions.

We advise on the correct approach to meet your business requirements, ensuring that your IT infrastructure support is aligned with the needs of the business.

Today, most businesses need a hybrid infrastructure strategy to align their IT infrastructure with the overall strategy and goal of the business.

Our team of experts can help you build the right cloud solution for your organisation.

We will work with you to define your strategy, transform existing IT infrastructure, applications and processes, as well as provide ongoing support for the lifecycle of your cloud investment.

Disaster Recovery

Disaster recovery is the process of resuming normal operations following a disaster by regaining access to data, hardware, software, networking equipment, power and connectivity.

However, if your facilities are damaged or destroyed, activities may also extend to logistical considerations, for example, finding alternate work locations, restoring communications, or sourcing anything from desks and computers to transportation for employees.

Disaster recovery response should follow a disaster recovery plan – a documented process or set of procedures developed specifically to prepare the organisation to recover in the shortest possible time during a period of acute stress.

Flexible support 24/7

Your support is never diluted, you’re never back of the queue.

Our UK-based 24/7 help desk team will provide technical assistance for any IT or communications related issues.

This includes simple administrative tasks such as password resets and 3rd party application support, in addition to business-critical IT emergencies, including server failures and cyber-attacks.